FAQ General Questions

Affiliate Program Crypto Plans Funded Accounts General Questions Instant Accounts Prohibited Activities Trading Rules

General Questions

Refund Policy

After paying for a purchase of one of our programs, you will receive an email with the registration details to access your account on our platform. Once this information is sent to you via email, no refunds will be issued. In some special cases, we will refund the funds if no transactions have been made in the account.

Customers who illegally dispute charges or request refunds from their bank will be permanently blocked from the Platform. Please contact our support team if you have any questions.

You are responsible for reviewing this Refund Policy. By placing an order for any of our products, you acknowledge that you have reviewed this Refund Policy and that you agree and fully accept the terms of this Refund Policy.

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What Platform can I trade on?

Currently, our technology is integrated with the DXtrade, MatchTrader, Ctrader, and GooeyPro platforms through GooeyTrade.

Are you regulated? Do you have a license?

YouTrade operates as a proprietary trading firm, not as a broker or investment advisor.

We do not manage client funds or provide brokerage services — we fund traders with our own capital through a demo environment and share profits based on performance.

As such, we are not required to be regulated by financial authorities in most jurisdictions.

However, we take compliance seriously:

- We use secure and reputable technology providers.

- We are a registered resident of Astana Hub, the largest tech ecosystem in Central Asia.

- Our model follows global industry standards used by top prop firms around the world.

If regulations around prop trading evolve in the future, we’re ready to adapt accordingly.

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What is KYC and why do I need to verify my identity?

"KYC (Know Your Customer) is a standard identity verification process used to confirm who you are. At YouTrade, we require KYC for: Compliance and security Preventing fraud and misuse Ensuring payouts go to the correct person Before receiving your first payout, you'll need to submit a valid government-issued ID and complete identity verification. This process helps keep the platform safe for everyone and protects your funds. We do not share your data with third parties, and all documents are handled with strict confidentiality."

What is a prop challenge?

"A prop challenge is a trading evaluation used to test your skills before giving you access to a funded trading account. At YouTrade, you choose a challenge plan and trade on a demo account with virtual capital. If you meet the profit target while following the risk rules, you ""pass"" the challenge — and we reward you by giving access to a funded account where you trade and we split the profits. Think of it as an interview for traders: ✔ You prove your strategy works ✔ We give you capital ✔ You keep up to 90% of the profits"

Can I use an Automated Strategy?

Subject to our policy on Prohibited Trading as described below, you can trade using an automated strategy.

What leverage do you offer?

We offer up to 50:1 leverage on Forex and Metals, up to 10:1 leverage on Indices, up to 5:1 leverage on Oil and up to 2:1 leverage on Cryptocurrencies.

What assets can I trade?

You can trade any products streamed by the Liquidity Provider into the available platforms, as such products may change from time to time. This includes FX pairs and CFD Indices, Commodities, Metals, and Cryptocurrencies.

Can I trade during News Events?

"Opening a position within 3 minutes before or after a News Event is prohibited. Any traders identified as having opened aposition during a News Event are subject to having that position closed and the associated P&L removed from their account, having the leverage on their account reduced or having their account breached altogether. The Company has sole and absolute discretion in determining what constitutes a News Event. This rule is intended to protect the integrity of our program and is not meant to penalize traders who inadvertently trade through a news event. We suggest tracking news events on https://www.forexfactory.com/"

Can I buy several challenges at once?

"You are permitted to purchase and participate in only one evaluation of a specific account size and a specific plan type at a time, regardless of trading platform. Example: You can have one 100k One Step Plan and one 100k Two Step Plan active, simultaneously. However, you cannot have one 100k One Step Plan on DXtrade and another 100k One Step Plan, regardless of platform. The limits of plans or funded accounts are determined by the Company and may be adjusted periodically to account for various aggregate or individualized risk scenarios."

How can I buy a challenge?

"Buying a challenge account on YouTrade is quick and easy — just like any online purchase. Here’s how it works:

1) Choose your challenge Select the type of challenge you want, the amount of capital you'd like to trade, and your preferred trading platform (DxTrade, cTrader, or others).

2) Enter your details Fill in your name, email, and address — this helps us create your account and send important updates.

3) Create your order Once everything is selected, click “Buy” to create your order. You’ll be redirected to a secure payment page.

4) Choose your payment method We offer several convenient options: - Bank Card (Visa/Mastercard) – We accept all major cards from any country. - Coinbase Commerce (Crypto) – Pay using your crypto wallet. (Double-check your wallet address — errors can result in lost funds!) - PayPal – A fast and globally trusted payment method. As soon as payment is complete, you’ll receive login details and instructions by email — and you can start trading right away."

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Do you have any inactivity rule?

"Yes. If there is no trading activity on your account for 30 days, your account will be considered inactive and may be closed automatically. This helps us keep the system fair and resources available for active traders. "

How will I see the charge on my Statement?

Charges come across in the name of dashboardanalytix.com.

How are taxes handled?

When trading a Funded Account for our firm, you are treated as an independent contractor. As a result, you are responsible for any and all taxes on your gains.

What is the minimum age I must be to be part of your program?

You must be at least 18 years of age, or the applicable minimum legal age in your country, to purchase an assessment.

Do your accounts charge commissions?

Funded accounts receive the same pricing and commissions as charged by our Liquidity Provider to other, self-funded, retail trading accounts.

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What Countries are accepted?

Subject to compliance with applicable laws and regulations, traders from all countries, excluding OFAC listed countries, can take part in our program, unless otherwise limited at the Company’s discretion.

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What are the trading hours?

"Trading hours are generally set by the Liquidity Provider, unless set by our rules. We do not have any control over the trading hours. You can see the trading hours for each product by using the following methods: DXtrade – Right click symbol, select “Instrument Info” MatchTrader – Click symbol to expand, select “Info” cTrader – Navigate to Symbol Window, scroll down to see “Market Hours” for selected symbol"

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Do I have to use one of your accounts for the Assessment or can I use my own?

We have risk management software that is synced with the accounts we create. This allows us to analyze your performance in real time for achievements or rule violations. As such, you must use an account that we provide to you.

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How to pass your challenge?

"To pass a YouTrade challenge, you need to: Reach the profit target – each plan has a fixed % goal based on your account size. Follow the risk rules – avoid hitting daily or overall drawdown limits. Place at least one trade in 30 days – otherwise you will lose your account for inactivity. If you complete the challenge within the rules, you’ll get access to a funded account where you can trade and earn real payouts. Tip: Discipline and risk management are just as important as profits."

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Can I request a trading platform change?

"No, once your challenge is activated, you cannot change the trading platform. Please make sure to select the correct platform (DxTrade, cTrader, or Match-Trader) when placing your order. After the account is created, switching platforms is not possible — even if you haven’t started trading. If you’re unsure which platform to choose, feel free to contact our support team before purchasing."

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What is Youtrade?

YouTrade is a prop trading evaluation and education platform. We help traders prove their skills by completing our trading challenges. If you pass, you get access to a funded account — and you keep up to 90% of the profits generated. We provide the funding, you focus on trading.

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