Payment Agreement

Our website is connected to internet acquiring, and you can pay for the Service with a Visa or Mastercard bank card. After confirming the selected tariff, a secure window with the payment page of the Freedom Pay processing center will open, where you will need to enter your bank card details. The 3-D Secure protocol is used for additional cardholder authentication. If your issuing bank supports this technology, you will be redirected to its server for additional identification. Please check with the bank that issued your card for information about the rules and methods of additional identification.

The online payment service is carried out in accordance with the rules of the International payment systems Visa and MasterCard on the principles of confidentiality and security of payment, using the most current methods of verification, encryption, and data transmission over secure communication channels. Bank card details are entered in a secure window on the Freedom Pay payment page. The fields on the payment page require you to enter the card number, the cardholder's name, the card's expiration date, and the three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All necessary data is displayed on the surface of the bank card. CVV2/CVC2 is a three-digit security code located on the back of the card. Next, in the same window, the page of your issuing bank will open for entering the 3-D Secure code. If you do not have a static 3-D Secure set up, it will be sent to your phone number via SMS. If you do not receive the 3-D Secure code, you should contact your issuing bank. 3-D Secure is the most modern technology for securing card payments on the internet. It allows for the clear identification of the authenticity of the cardholder making the transaction and minimizes the risk of fraudulent operations with the card.

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Security Guarantees

The Freedom Pay processing center protects and processes your bank card data according to PCI DSS 3.0 security standards. Information transfer to the payment gateway occurs using SSL encryption technology. Further information transfer takes place over closed banking networks that have the highest level of reliability. Freedom Pay does not transmit your card data to us or other third parties. The 3-D Secure protocol is used for additional cardholder authentication. If you have questions about the payment made, you can contact the customer support service of the payment service by email at info@youtrade.kz.

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Online Payment Security

The personal information you provide (name, address, phone, email, credit card number) is confidential and not subject to disclosure. Your credit card data is transmitted only in encrypted form and is not stored on our web server. We recommend that you check that your browser is secure enough to make online payments. The security of Internet payment processing is guaranteed by LLP "Freedom Pay". All operations with payment cards are carried out in accordance with the requirements of VISA International, MasterCard, and other payment systems. When transmitting information, specialized security technologies for card online payments are used, and data processing is carried out on the secure high-tech server of the processing company. Payment by payment cards is safe because:

The authorization system guarantees the buyer that the payment details of his payment card (number, validity period, CVV2/CVC2) will not fall into the hands of fraudsters, as these data are not stored on the authorization server and cannot be stolen.

The buyer enters his payment data directly in the Freedom Pay authorization system, not on the website of the online store, therefore, the payment card details of the buyer will not be available to third parties.

• The authorization system guarantees the buyer that the payment details of his payment card (number, validity period, CVV2/CVC2) will not fall into the hands of fraudsters, as these data are not stored on the authorization server and cannot be stolen.
• The buyer enters his payment data directly in the Freedom Pay authorization system, not on the website of the online store, therefore, the payment card details of the buyer will not be available to third parties.

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Refund of Funds

When making online payments using payment cards, a refund in cash is not allowed. The procedure for refunds is regulated by the rules of international payment systems:

• The client has the right to refuse the service no later than 14 calendar days before the start of using the platform services;
• After starting to use the platform services, obtained less than 14 calendar days before the end of the current one, in case of the client's refusal of services, a refund is not made according to the Public Agreement (offer), clauses 5.5, 5.6. To return funds to a bank card, it is necessary to fill out the "Refund Request Form", which is sent by the company upon request to the email address, and send it along with a copy of the identity document to info@youtrade.kz. The refund of funds will be made to the bank card within 14 working days from the day the "Refund Request Form" is received by the Company. For refunds of transactions made with errors, it is necessary to apply with a written statement and attach a copy of the identity document and receipts confirming the erroneous write-off. This statement must be sent to info@youtrade.kz. The refund amount will be equal to the purchase amount. The period for considering the Application and refunding the funds starts from the moment the Company receives the Application and is calculated in working days without considering holidays/weekends.

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Confidentiality

Definitions: The Internet project youtrade.kz takes the issue of confidentiality of its customers and visitors to the youtrade.kz site (hereinafter - "you", "site visitors") seriously. We call information containing personal data (for example, first name, last name, login or company name) of the site visitor, as well as information about the actions you perform on the site URL. (for example, the visitor's order with his contact information) personalized. We call data that cannot be uniquely identified with a specific site visitor anonymous (for example, site visitation statistics).

Use of information: We use the personalized information of a specific site visitor exclusively to provide him with quality services and their accounting. We do not disclose the personalized data of one site visitor to other site visitors. We never publish personalized information in the public domain and do not transfer it to third parties. The exception is only situations where the provision of such information to authorized state bodies is prescribed by the current legislation of the Republic of Kazakhstan. We publish and distribute only reports based on collected anonymous data. These reports do not contain information that would make it possible to identify the personalized data of service users. We also use anonymous data for internal analysis, the purpose of which is to develop products and services of youtrade.kz.

Links: The youtrade.kz site may contain links to other sites that are not related to our company and belong to third parties. We are not responsible for the accuracy, completeness, and reliability of the information posted on third-party websites, and do not take any responsibility for maintaining the confidentiality of the information you leave on such sites.

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Limitation of Liability

We do our best to comply with this privacy policy, however, we cannot guarantee the security of information in the event of exposure to factors beyond our control, the result of which will be the disclosure of information. The youtrade.kz site and all information posted on it are presented on an "as is" basis without any guarantees. We are not responsible for adverse consequences, as well as for any losses caused by restricting access to the URL site or as a result of visiting the site and using the information posted on it.

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Contacts For questions regarding this policy, please contact:

info@youtrade.kz

+7 (701) 012 7863

LLP Kubayev Capital

Address: Kazakhstan, Almaty, Mamyr-1, d 26. BIN (IIN): 220740002264

Bank: JSC "Kaspi Bank"

KBe: 17

BIC: CASPKZKA

Account number: KZ66722S000016864723